Shipping Policy

What are the delivery costs and timelines?

We offer the following shipping methods for delivery in UAE:

Standard delivery (20AED): receive your order at your home or business address within 3 business days*

Same-day delivery (Dubai only, 30AED): Receive your order at your home or business address within the same day. Available every day for orders placed before 1 pm.

We offer FREE Standard Delivery on all merchandise orders over 300 AED.

“The Gold Palace of Oudh Family” member (Once you cross AED.3000+ Purchase) get FREE Delivery on all orders, no minimum purchase required.

Please note that all cash on delivery orders will be charged a fee of 10 AED.

Please note there are remote locations within UAE that will have longer delivery times, which are dependent on our delivery provider.

Can I have my order delivered to a PO Box?

No, orders must be sent to a location where someone can be present to receive and sign for it.

What do I do if I missed the delivery of my order?

If there is a chance you will not be home to receive your order, contact our WeCare team at +971-588419002 to reschedule delivery. If you have already missed the delivery appointment, an agent from our delivery partner will contact you either by email or mobile sms to inform you of the missed delivery and will set a new time for another delivery.

Can I choose a delivery time slot?

Our delivery partner will contact you via Call/SMS to confirm the delivery. We do not offer time slot selection at the moment.